A grace period for failed payments

A failed card payment no longer interrupts your services straight away.

  • Billing

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When a payment fails, owners, admins and your billing email get a notice, and your services keep running for three days while you sort it out. We retry the charge automatically on day one and send a final warning on day two.

If the balance is still unpaid on day three, running services are paused. Nothing is deleted. As soon as the invoice is paid, exactly the services that were paused start again.

While a payment is outstanding, new resources can’t be created.

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